Terms & Conditions

All our products are hand-made to order.
Jewellery will be dispatched by us within 5 days of receipt of order, all other    items (incl. hairpins, combs, hair vines, tiaras and fascinators) will be dispatched within 1 to 6 weeks. If, however your timings are more urgent please call us on 0131 558 8120 to discuss and we will use every effort to accommodate your time frames.


All items are dispatched by either recorded or special delivery, for U.K customers and by either Airsure or International Signed For, for other worldwide destinations.

For non urgent orders we will contact you in the event of an unexpected delay with the dispatch of your goods. However, we will do all we can to ensure that your jewellery arrives well in advance of your wedding or special occasion, provided you have submitted your order in time or agreed to an express delivery service.


Returns:
We want you to be so delighted that you can't help telling all your friends! When you receive your jewellery if for any reason you are not completely satisfied, please return it to us at:

Rene Walrus
30 St Mary's Street,
Edinburgh,
EH1 1SU

including all original gift packaging and taking care to make sure the jewellery is adequately protected.

Please note, earrings are non-returnable due to hygiene reasons. This does not affect your statutory rights.

Refunds:
Please return the jewellery to us within 7 days of receipt stating you would like a refund (you can always call us first). Postage for returns is at your own expense, but we recommend you send it recorded or special delivery. We will let you know when we have received the jewellery and you will receive an email confirmation for your refund.

Exchanges or credit notes are available for items returned after seven days.

Exchanges:
Please return the jewellery to us within 30 days of receipt stating what you would like to exchange it for or if you prefer a credit note (you can always call us first). Postage for returning items to us is at your own expense, but we recommend you send it recorded or special delivery.

We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange/credit. You will be charged postage for the replacement item at the appropriate cost.

The Refund and Exchange Policy does not apply to Bespoke or Tailored jewellery.

Faulty Goods:
Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service.


Can you repair an item I bought from you a while ago?

In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply.

Your legal rights are not affected. (Please note the above information is valid for internet orders only.)