All our products are hand-made to order and will be dispatched within 2 to 6 weeks. If, however your timings are more urgent please email us, firstname.lastname@example.org .
All items are dispatched by special delivery for U.K customers and by either Airsure or International Signed For, for other worldwide destinations.
Returns, Refunds and Cancellations:
At Rene Walrus we aim to exceed your expectations.
Due to the bespoke nature of our designs, where each individual item is created specifically for each bride, refunds are only offered in the unlikely event of the piece being faulty.
Refunds are given at our discretion, provided that the item is returned in its original condition within 7 days of receipt and prior to your wedding date. This return must be previously arranged with us, either by telephone or email, in order for it to be valid.
Orders placed and confirmed by deposit can be cancelled in writing providing no work has commenced on the piece. Deposits are non-refundable. If work has commenced prior to notice of cancellation, the full payment becomes due.
We do our best to accommodate every bride and therefore exchanges can be offered at our discretion. This does not affect you Statutory Rights. Rene Walrus is not liable for failure to deliver goods due to circumstances beyond our control.
Exchanges or credit notes are available for items returned after seven days.