Rene Walrus Terms & Conditions

Returns:

We want you to be delighted with your Rene Walrus jewellery. So when you receive your jewellery if for any reason you are not completely satisfied, please return it to us at:

Rene Walrus
30 St Mary's Street,
Edinburgh,
EH1 1SU

including all original gift packaging and taking care to make sure the jewellery is adequately protected.

Refunds:
Please return the jewellery to us within 7 days of receipt stating you would like a refund (you can always call us first). Postage for returns is at your own expense, but we recommend you send it recorded or special delivery. We will let you know when we have received the jewellery and you will receive an email confirmation for your refund.

Exchanges or credit notes are available for items returned after seven days.

Exchanges:
Please return the jewellery to us within 30 days of receipt stating what you would like to exchange it for or if you prefer a credit note (you can always call us first). Postage for returning items to us is at your own expense, but we recommend you send it recorded or special delivery.

We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange/credit. You will be charged postage for the replacement item at the appropriate cost (see Delivery Costs above).

The Refund and Exchange Policy even applies to Bespoke or Tailored jewellery (we can do this because our happy customers rarely send their jewellery back). Please note design fees for Bespoke or Tailored services are not refundable or creditable.

Faulty Goods:
Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service.

Repairs:
In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply.

Your legal rights are not affected.